A summary for you: ZORG Magazine’s roundtable discussion with four HR experts

A summary for you: ZORG Magazine’s roundtable discussion with four HR experts

Four HR experts, one table, and an industry trying to catch its breath. Here’s how to tackle the workload in healthcare.

Retaining talent is no longer a nice-to-have. It’s at the heart of HR in healthcare. That was the common thread when ZORG Magazine Luc Christiaens (founder and CEO of Progreso), Bart Riemaecker (HR Director at De Vleugels Zorgondersteuning), Christine Vander Hoogerstraete (Director of Personnel and Organization at AZ Sint-Lucas), and Fien Dieussaert (HR Business Partner at Wit-Gele Kruis West-Vlaanderen) together.

Luc Christiaens - CEO, Progreso

Their message is clear: job differentiation and a well-being policy that people can truly feel are the tools to combat increasing work pressure. Not just another flyer. Instead, make smarter use of the people you already have—and the people you bring on board.

How to attract people

A job fair can bring in care group leaders. Social media ambassadors work. So does a referral program. And your own employees’ network remains invaluable: word-of-mouth in healthcare carries more weight than the slickest campaign.

But attracting people is just the beginning. Retention is the real test.

Onboarding: people first, platform second

Mentoring works when the bond truly grows. Some organizations hire a full-time onboarding coach . Others combine an e-learning package with pre-boarding through their HR platform.

The experts agree: personal contact comes first. A platform provides support. It doesn’t replace a warm welcome.

Well-being with impact

Retention starts with HR policy, not with a fruit basket. Mental health and job satisfaction are at the core. Well-being is also linked to the connection with the patient: those who feel their work matters stay longer.

The key takeaway: deploy available talent differently. Job differentiation isn’t just an organizational chart exercise. It means redistributing the workload so that the right people do the right tasks.

Increased flexibility still faces obstacles

Staying in touch with employees on long-term leave is essential. Reintegration policies often fall short. The barrier to returning to work—even on a phased basis—is high. Phased reintegration does have a lower limit and must not become an endless half-measure.

At the same time, employers feel pressured primarily through sanctions. Negative accountability rarely helps the workplace move forward.

What keeps healthcare jobs manageable

Collaboration across institutions. Technology that supports rather than replaces: VR, augmented reality, care robots. E-learning courses that you can expand step by step—online, via AR, or even in the metaverse if necessary—accessible and always available.

A robust training program, by the way, isn’t a luxury. It’s what wins over candidates.

Why people still choose healthcare

Job security. Lifelong learning. Growth. And above all: people. A sense of purpose. Helping others. A contribution to society that you can feel. In healthcare, you add value—not just to the organization, but to everyone who counts on it.

That’s the key advantage. HR doesn’t need to invent it. But they do need to protect it: with well-being that makes a difference, roles that are a good fit, and onboarding that feels personal rather than like a module.


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